FAQ

FAQ page – Here are some answers to frequently asked questions:

Art Appraisals & Selling/Consigning:  We are a retail art gallery working directly with independent artists.  We do not purchase or consign artwork from individuals looking to sell pieces from their collection or offer art appraisals.

Artist Submissions:  We are always open to viewing artwork, pottery or jewelry.  Please see our submission information on the contact page.

Online Shop:  Our online shop features a small sampling of the artwork, pottery and jewelry that we carry.  For information about other work posted on the website or additional inventory please contact us. International shipping is not set up for online orders, please see ‘shipping international’ information below.

Payment:  The gallery accepts MasterCard, Visa, Discover and personal checks for in-store and phone orders.  The online shop accepts Visa, MasterCard, American Express, Discover or regular account payments all through PayPal. You are not required to have a PayPal account to purchase from the online shop, although if you already have a PayPal account you may use it.  PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Payment Plans: For art purchases we are happy to work with the you to set up a payment plan.  Please contact the gallery for details.

Pricing Errors:  Due to human error there may be an occasional slip up in the prices and/or sizes listed.  Unfortunately we can not honor incorrect prices.  If an error occurs we will inform the customer and he/she will have the option to continue with an order or cancel it.  If the order is canceled we will provide a full refund.

Privacy Policy:  Lark & Key does not rent, sell, or share personal information about you with other people or companies.

Return Policy (in-store): Due to the nature of consigning goods all in-store sales are final.  Some exceptions may apply and are at the discretion of gallery staff.  Refunds are not available.

Return Policy (online):  Making a purchase based on an online image?  We know that can be tricky.  If you are not happy with your order we will work with you on an exchange or store credit.  Refunds are not available.  Please notify us with 5 days of receiving your package if you wish to return it.  Shipment of returned items is the responsibility of the customer.  We recommend that merchandise be returned via an insured and track-able method (USPS, UPS, FedEx, etc).  Returns must be in their original condition, packaging and with documents.  Lark & Key is not responsible for any returned merchandise that is lost or damaged in transit. Exchanges will not be shipped until the original purchase arrives at the gallery.  Due to the nature of selling consigned goods some exchange restrictions may apply.

Shipping (Damages): We try to ensure that your purchase is packed sufficiently enough to withstand shipping hazards.  Unfortunately what happens to a package once it has left our hands is out of our control.  Please check all packages for damage upon delivery and contact us within three days with any problems so we can start the claims process.  We will work with you to replace your item, give your store credit or in the case of one-of-a-kind items we may provide a refund (shipping and handling cost cannot be refunded).  Some refunds may not be processed until damage claims have been filed and completed.

Shipping (Domestic):  Domestic orders are shipped via USPS Priority Mail, UPS or FedEx with delivery confirmation, insurance and in most cases signature required.  All orders are shipped from Charlotte, NC and are generally shipped within 1-3 days after they are placed.  Note: In some instances signature may be waived, however we cannot be responsible for packages that are not delivered or stolen.

Shipping (International):  International shipping inquiries – please contact us with the item you are interested in, your billing/shipping address and preferred method of shipping – USPS First Class International, USPS Priority International or other.  Please note that tracking is not available for USPS First Class International. If you choose this option we are not responsible for damage or loss.  For all international packages shipping times vary and also depend on customs.  Customs fees, taxes, tariffs or duties that may be incurred are the responsibility of the buyer.

Use of Website Images:  Photographs and graphics on this website are the exclusive copyrighted property of Lark & Key, LLC. and/or of the individual artists we represent, used by Lark & Key for promotional purposes. Images may not be modified. If you are sharing images via blogs and various social media sites please give credit where it is due by including a link to the original source where the visual lives and including the name (Gallery & Artist) in the text.